Dolphin Watching & Ocean Park

Cancellation Policy

・Up to 4:00 PM (Japan time) two days before the tour: 50% of the participation fee ・Up to 4:00 PM (Japan time) the day before the tour: 100% of the participation fee ※Cancellation fees apply for cancellations made at the customer's convenience. Group reservations are subject to the Travel Agency Act. Please notify us by phone or email in case of cancellation. ※If an activity is canceled by our company due to weather conditions or other reasons, a refund will be issued. In case of cancellation, we will contact your hotel directly. ※The Ocean Park Tour will be canceled if the boat captain deems conditions unsafe due to weather or other factors. Please note that no refunds will be issued in such cases (where only dolphin watching proceeds). ※For safety management and to prevent disputes, please take photos and videos among yourselves. Please understand that we cannot be held responsible for any issues related to photography. ※Photos taken during the tour may be used for promotional purposes on our website, social media, advertisements, magazines, etc. If you do not wish to be featured, please contact us in advance. ※Customers wishing to pay in Japanese yen must apply at least 5 days prior to departure from Japan. Payment will be calculated at the exchange rate on the day of payment. Please note that any transfer fees are the customer's responsibility. Please make payments via Mizuho Bank, Mitsubishi UFJ Bank, or Sumitomo Mitsui Banking Corporation. ※Please understand that we cannot be held responsible for the loss or damage of any personal belongings during the tour.